We require a 3-10 day lead time for most of the items displayed on our website. Some of the items are imports, others are locally stocked. Once payment is confirmed and your order is processed, you will receive it order within 4 - 12 working days. We will send a local tracking number as soon as it's available. We aim to get your order to you within 7 working days. There are no extra fees and taxes are included.
If a product is on back-order we will inform you immediately and keep you updated as soon as there is a change to the status of your order.
Items that are returned to us within 7 days in original packaging and condition can refunded or exchanged with items in our store or a voucher.
If your item is broken or damaged, please inform us immediately so we can handle the return. If it is not what you expected, please return to us for a refund.
Refund of price of unsuitable goods: We will refund the full price of any unsuitable goods in their original unopened packaging. For opened goods, we may deduct or charge a reasonable amount for any use of the goods plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 20% of the cost of the goods.
Defective goods: Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. You must prove that goods are defective.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.